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Everything you need to know about Fursan Chocolate.
01Our Chocolates
At Fursan Chocolate, we believe every piece of chocolate should be a memorable experience. Our collection is created for those who appreciate delicious flavors, beautiful presentation, and moments worth sharing.
Explore our collection of chocolates, featuring a variety of flavors, fillings, and beautifully presented selections. Visit our Products page to discover the available options.
Our chocolate gift boxes are perfect for every occasion, from casual visits and get-well-soon wishes to birthdays, weddings, celebrations, and thoughtful gifts for your loved ones. Explore our collection and find the perfect gift for every special moment.
Some chocolate products may contain allergens such as nuts, milk, soy, or other ingredients. Please check the ingredients and allergen information provided with each product before purchasing. If you have a specific allergy, contact us for further information.
Store your chocolate in a cool, dry place away from direct sunlight, heat, and strong odors. To maintain its freshness, flavor, and texture, always follow the storage instructions provided on the product packaging.
02Orders & Payments
Browse our chocolate collection, select your favorite products, and follow the ordering instructions on our website. You can also contact our team for assistance with your order.
For special requests or customized chocolate selections, please contact our team to discuss the available options.
Of course! We believe a personal touch makes every gift extra special. Simply leave your message in the comments box when placing your order, and we’ll be happy to include it with your gift.
Available payment methods will be displayed during checkout or confirmed by our team when placing your order.
Once your order has been received and confirmed, you will be notified through the contact details provided during the ordering process.
If you need to change or cancel an order, please contact us as soon as possible. Requests are subject to the order’s preparation and delivery status.
03Delivery & Customer Care
We offer delivery across Jordan. All you need to do is provide your complete and accurate delivery address when placing your order, and we’ll take care of the rest.
Delivery within Jordan typically takes 1–2 days after your order is confirmed. For international orders, delivery times vary depending on the destination country, shipping method, and customs clearance. You can check the estimated delivery time at checkout when placing your order.
Delivery charges depend on the delivery location and order details. Any applicable charges will be confirmed during the ordering process.
If your order arrives damaged, please contact our customer service team as soon as possible. Kindly provide your order details and clear photos of the damaged product and its packaging through our Customer Support channel. Our team will carefully review your case and work to provide an appropriate resolution as quickly as possible.
To ensure the freshness, quality, and safety of our products, chocolates are generally not eligible for returns or exchanges. For more information, please refer to our Returns and Refunds Policy. If you experience any issues with your order, kindly contact our customer service team for assistance. All requests are reviewed in accordance with our applicable policies and food-safety standards.
You can reach us through the Contact Us page on our website or through our official social media channels. Our team will be happy to assist you.
04Our Policies
1. Chocolates
- Chocolates are non-returnable and non-exchangeable.
- To maintain their freshness, quality, and texture, chocolates should be stored at a temperature between 18°C and 20°C.
2. Home Accessories
We are committed to providing quality products that meet our customers’ expectations. Exchanges for home accessories are accepted under the following conditions:
- Items must be unused and in their original, undamaged condition.
- Exchange requests must be made within 30 days of purchase.
- Home accessories cannot be exchanged for chocolates.
Please contact our customer service team if you have any questions regarding our return and exchange policy.
